Service Strategy
Looking for a new North Star? We provide you with everything you need to know to develop a successful & sustainable service strategy.
€795,001)
By purchasing the course, you acquire the right to access the learning units of the course via a personal account. After payment you have access to the course for three months. After completing the course, you can download a personalized certificate confirming completion. Our offer is aimed exclusively at commercial customers.
What you will learn
- Organization and structure of the strategy process
- Special features of a service strategy
- Strategic target planning and strategic analysis
- Tools and instruments for service strategy definition
- Stakeholder management for a successful rollout
Description
There is often talk of strategy in service. But not everything that is called a strategy is actually a strategy. We want to clarify this and provide you with everything you need to successfully define a service strategy in this course.
It is advisable for a customer service department to regularly update its service strategy in order to remain competitive. We teach you the skills to independently design such a strategy that optimizes your customer service and differentiates you from the competition. You will learn how to analyze your current performance and set clear goals for the future in order to make your service targeted and efficient. After all, this should ultimately be the goal of the process.
Every company benefits from a tailor-made service strategy that is developed through standardized process steps. Our expertise as service management consultants ensures that your strategy development is successful. We offer you our extensive experience and proven methods to optimize your corporate strategy. Rely on our professional support to achieve your goals efficiently. However, you don't always need to book an entire consulting project. In this online course, we share our experience and provide you with important tools to try your hand at this exciting topic yourself.
This course program is aimed at people who are involved in the development of service strategies or who are preparing to become active in this area. The content includes global strategy concepts as well as specialized segments for field service, hotline or spare parts. Regardless of your specific area of responsibility, we will provide you with in-depth knowledge and tools that are essential for developing effective strategies.
If you are interested in developing strategies outside the service environment, this course may not meet your expectations. While the underlying strategic processes are universally applicable, the course content focuses on service-oriented solutions and case studies.
You are also welcome to listen to our Podcast episode on the topic!
Requirements
- Internet access
- Current browser version (Chrome or Firefox recommended)
- Commercial buyer