Digitalization in Service
Digitalization in service is a must for anyone who wants to be at the top! In this course, you will learn how to implement digitalization correctly - in a concrete and practical way.
€795,001)
By purchasing the course, you acquire the right to access the learning units of the course via a personal account. After payment you have access to the course for three months. After completing the course, you can download a personalized certificate confirming completion. Our offer is aimed exclusively at commercial customers.
What you will learn
- Areas of application for digital solutions in technical service
- Opportunities and limitations of digitization
- Evaluation of the suitability of specific solutions
- Understanding how to approach implementation
Description
Although digitalization is no longer a completely new trend, it is still on everyone's lips and more important than ever. Digitalization can increase efficiency and improve the customer experience - important aspects, especially in times of skills shortages and growing competitive pressure.
This course is all about the possibilities of digitizing technical service. We start with a few basics and look at different levels of digital maturity. In order to approach the topic as holistically as possible, the course is then structured along the typical activities in service. From digital product monitoring to digital follow-up of service calls. In each step, we discuss the digitalization options and look at explicit examples. We also evaluate the possibilities in terms of your requirements and the cost/benefit ratio so that you can deduce which things might be of interest to you. The course concludes with practical recommendations on how you can start or continue with digitalization in service in your individual setup so that you can convert the momentum from the course directly into action.
The course is aimed at all those who want to promote digitalization in service at manufacturing companies or who want to gain an overview of the potential opportunities. And even if you have already implemented your first digitalization projects, you can use our course to define the next steps.
The course is not suitable for you if you are looking for a simple introduction to all relevant digital tools for technical service. While we will give some examples and pointers, we will focus on the general areas of application rather than listing them. For example, we will evaluate the introduction of field service management software, but will not go into detail about individual providers.
Requirements
- Internet access
- Current browser version (Chrome or Firefox recommended)
- Commercial buyer