Business for Technicians
As a service technician, you make the difference - not only in terms of customer satisfaction, but also in terms of service profitability.
Courses can be purchased individually, or you can gain access as part of our Premium Access. For just €300 per employee per year, Premium Access provides you with access to all Academy courses (for 5 or more employees). Contact us for more information on Premium Access at academy@service-lobby.com. Our course offer is aimed exclusively at commercial buyers.
As a service technician, you make the difference - not only in terms of customer satisfaction, but also in terms of service profitability.
What distinguishes good service salespeople from less good ones? The way they sell! Those who have mastered sales techniques are particularly successful in the service environment.
Customer meetings can quickly become heated. We show you ways and means of defusing the tense atmosphere in such situations.
Digitalization in service is a must for anyone who wants to be at the top! In this course, you will learn how to implement digitalization correctly - in a concrete and practical way.
Email is still a main channel today. We show you how you can master the flood of emails and reduce your email volume in the long term.
Predictive maintenance has been a buzzword in the service industry for more than two decades - yet many people find it hard to grasp. We explain what is technically behind predictive maintenance and how you can use this technology to your advantage.
More than 25 methods and tools for use in service product management. That's how you ensure that your new services become a great success!
Service contract management from A-Z. All success factors at a glance: From design and pricing to sales and marketing.
Do you want to get more out of your service? We will show you how you can quickly leverage additional potential through structured service sales.
Create an account to get access to free courses or for future purchases. If your company has Premium access, you will have unlimited access to our entire course portfolio immediately after creating an account with your company email address.
Are you interested in Premium Access for your company? Write to us at academy@service-lobby.com for a tailored quote.
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