Service Sales
Do you want to get more out of your service? We will show you how you can quickly leverage additional potential through structured service sales.
9h 00min - 42 Lessons - Masterclass
Course Catalog
Kurse können einzeln erworben werden oder Sie erhalten Zugriff im Rahmen unseres Premium Access. Für nur 300€ pro Mitarbeiter und Jahr haben Sie im Premium Access Zugriff auf alle Kurse der Academy (ab 5 Mitarbeitern). Kontaktieren Sie uns für weitere Infos zum Premium Access unter academy@service-lobby.com. Unser Kursangebot richtet sich ausschließlich an gewerbliche Käufer
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Service Strategy
Looking for a new North Star? We provide you with everything you need to know to develop a successful & sustainable service strategy.
5h 55min - 38 Lessons - Masterclass -
Digitalization in Service
Digitalization in service is a must for anyone who wants to be at the top! In this course, you will learn how to implement digitalization correctly - in a concrete and practical way.
5h 43min - 30 Lessons - Masterclass -
Predictive Maintenance
Predictive maintenance has been a buzzword in the service industry for more than two decades - yet many people find it hard to grasp. We explain what is technically behind predictive maintenance and how you can use this technology to your advantage.
5h 58min - 31 Lessons - Masterclass -
De-escalating Customer Conversations
Customer meetings can quickly become heated. We show you ways and means of defusing the tense atmosphere in such situations.
2h 06min - 12 Lessons - Deep Dive -
Challenger Sales
What distinguishes good service salespeople from less good ones? The way they sell! Those who have mastered sales techniques are particularly successful in the service environment.
2h 12min - 10 Lessons - Deep Dive -
E-mails in Service
Email is still a main channel today. We show you how you can master the flood of emails and reduce your email volume in the long term.
1h 40min - 9 Lessons - Deep Dive -
Business for Technicians
As a service technician, you make the difference - not only in terms of customer satisfaction, but also in terms of service profitability.
2h 09min - 12 Lessons - Deep Dive -
Product Mgmt. in Service - Tools & Methodologies
More than 25 methods and tools for use in service product management. That's how you ensure that your new services become a great success!
8h 59min - 37 Lessons - Masterclass -
Service Contract Design
Service contract management from A-Z. All success factors at a glance: From design and pricing to sales and marketing.
7h 00min - 46 Lessons - Masterclass
