Courses can be purchased individually, or you can gain access as part of our Premium Access. For just €300 per employee per year, Premium Access provides you with access to all Academy courses (for 5 or more employees). Contact us for more information on Premium Access at academy@service-lobby.com. Our course offer is aimed exclusively at commercial buyers.
Market-driven and value-based spare parts pricing is a must for every service department that doesn't want to miss the inherent potential of the spare parts business.
Do you want to get more out of your service? We will show you how you can quickly leverage additional potential through structured service sales.
Looking for a new North Star? We provide you with everything you need to know to develop a successful & sustainable service strategy.
Digitalization in service is a must for anyone who wants to be at the top! In this course, you will learn how to implement digitalization correctly - in a concrete and practical way.
Predictive maintenance has been a buzzword in the service industry for more than two decades - yet many people find it hard to grasp. We explain what is technically behind predictive maintenance and how you can use this technology to your advantage.
Customer meetings can quickly become heated. We show you ways and means of defusing the tense atmosphere in such situations.
No matter how you approach it, your customer will always raise some objections. With us, you will learn how to deal with these objections in a targeted manner.
What distinguishes good service salespeople from less good ones? The way they sell! Those who have mastered sales techniques are particularly successful in the service environment.
Email is still a main channel today. We show you how you can master the flood of emails and reduce your email volume in the long term.
As a service technician, you make the difference - not only in terms of customer satisfaction, but also in terms of service profitability.
More than 25 methods and tools for use in service product management. That's how you ensure that your new services become a great success!
Customer loyalty is extremely important - but very few people know how to influence it effectively and positively. We will show you what is important.
Create an account to get access to free courses or for future purchases. If your company has Premium access, you will have unlimited access to our entire course portfolio immediately after creating an account with your company email address.
Are you interested in Premium Access for your company? Write to us at academy@service-lobby.com for a tailored quote.
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